Faq

How long does order processing take?

All orders are processed within 1-3 business days (excluding weekends and holidays). During peak seasons, processing may take slightly longer.

What shipping methods do you offer?

We offer standard and express shipping worldwide. Delivery times vary by destination. You'll receive tracking information once your order ships.

Do you ship internationally?

Yes, we ship to most countries. International customers are responsible for any customs fees or import taxes that may apply.

What materials are used in your brooches?

Our brooches are crafted from high-quality materials including:

• Premium metals for bases
• Genuine Austrian crystals
• Freshwater pearls
• Hand-painted enamel

How should I care for my brooch?

To maintain your brooch's beauty:

• Store in a dry place away from moisture
• Clean gently with a soft, dry cloth
• Avoid contact with perfumes or chemicals
• Remove before swimming or showering

What is your return policy?

We accept returns within 14 days of delivery for unused items in original packaging. Customers are responsible for return shipping costs.

What if my item arrives damaged?

Please contact us immediately at [email protected] with photos of the damaged item and packaging. We'll arrange for a replacement or refund.

What payment methods do you accept?

We accept all major credit cards, PayPal, and Apple Pay. All transactions are securely processed with 256-bit SSL encryption.

Is my payment information secure?

Yes, we use industry-standard security measures and never store your full payment details on our servers.

Can I request a custom brooch design?

We currently don't offer custom designs, but our collection is regularly updated with new styles. Sign up for our newsletter to stay informed about new arrivals.

How can I contact customer service?

For any questions not covered here, please email us at [email protected]. We typically respond within 24-48 hours.