Privacy policy

Information We Collect

At ZaraGioia, we collect the following types of information when you interact with our website:

  • Personal Data: Name, email address (when contacting us via [email protected]), shipping/billing address, and payment information
  • Device Information: IP address, browser type, operating system, and device identifiers
  • Usage Data: Pages visited, time spent on site, and interaction with product pages (Animal Brooch, Flower Brooch, etc.)
  • Cookies: We use essential cookies for website functionality and analytics cookies to improve user experience

How We Use Your Information

Your data helps us:

  • Process and fulfill orders for our brooch collections
  • Provide customer support through our email channel
  • Improve our website and product offerings
  • Prevent fraud and enhance security
  • Comply with legal obligations

Data Sharing and Disclosure

We may share your information with:

  • Payment processors to complete transactions
  • Shipping carriers to deliver your orders
  • Legal authorities when required by law

We never sell your personal data to third parties.

Data Retention

We retain personal data:

  • For active customers: Until account deletion request or 3 years of inactivity
  • For order information: 7 years for tax and legal compliance
  • For marketing data: Until opt-out or 2 years from last interaction

Your Rights

Under GDPR, CCPA, and other privacy laws, you have the right to:

  • Access your personal data
  • Request correction of inaccurate information
  • Request deletion of your data
  • Object to processing of your data
  • Request data portability
  • Withdraw consent (where applicable)

To exercise these rights, please contact us at [email protected].

Data Security

We implement appropriate measures including:

  • SSL encryption for all data transmissions
  • Regular security audits
  • Limited access to personal data
  • Secure payment processing

International Data Transfers

As an international business, we may transfer and process data outside your home country, always with adequate protection as required by applicable laws.

Children's Privacy

Our website is not intended for children under 16. We do not knowingly collect data from children without parental consent.

Changes to This Policy

We may update this policy periodically. Continued use of our site constitutes acceptance of the current policy.

Contact Us

For privacy-related inquiries, please email [email protected]. We respond to all legitimate requests within 30 days.