Tracking order
Order Tracking Process
At ZaraGioia, we make it easy for you to track your brooch orders every step of the way. Here's how our order tracking works:
- Order Confirmation: Immediately after placing your order, you'll receive an order confirmation email containing your order number.
- Processing Notification: When your order enters our fulfillment process, we'll send you a processing notification.
- Shipping Confirmation: Once your package is dispatched, you'll receive a shipping confirmation email with your tracking number.
- Tracking Updates: Use the provided tracking number to monitor your package's journey to you.
If you haven't received your shipping confirmation within 3 business days, please contact us at [email protected].
How to Track Your Package
We recommend using the following reliable third-party tracking service to monitor your ZaraGioia order:
17Track
17Track is a comprehensive package tracking platform that supports multiple carriers worldwide.
To track your package:
- Visit 17Track website
- Enter your tracking number in the search field
- Click "Track" to view real-time updates
17Track provides detailed information including current location, transit history, and estimated delivery date.
Tracking Information Not Updating?
If your tracking information hasn't updated for several days, this may be normal as:
- Some carriers only scan packages at major distribution centers
- International shipments may not show updates until reaching the destination country
- There may be temporary delays in the carrier's tracking system
If your package appears stuck for more than 5 business days, please contact us at [email protected] with your order number and we'll investigate.
Delivery Timeframes
Standard delivery times vary by destination:
- Domestic orders: 3-7 business days after dispatch
- International orders: 7-21 business days after dispatch
These are estimates only and may be affected by customs processing, weather conditions, or other factors beyond our control.